Can I add/edit/cancel my order?

Payment has NOT been sent

  1. Place an entirely new order for the items you want.
  2. Email us at [email protected] and request that we cancel your OLD order.
  3. Follow the payment instructions to complete your new order.

Payment has been sent

  • If your order status is “Processing”, “Picked”, “QC” or “Completed”: Unfortunately we cannot make any changes to the order. It’s too late.
  • If your order status is “On Hold” or “Pending”: Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.

Note: We can edit shipping details anytime before the order is set to “Completed”. Please contact us immediately if you need to update your destination shipping address.

Note: You can check the status of your order in your My Orders section.

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